Customer Service
When you provide your customers with a great customer experience you’re not only gaining their loyalty but also make them natural promoters of your brand.
From acquisition to retention, your business needs an outstanding Customer Service Function.
Whether you’re a retailer or a service provider, CUSTOMER SERVICE is the best way to keep and repeat your customers.
Aside from your great offerings, this function can set you apart from your competitors when operated excellently.
To increase your customer’s satisfaction effectively, you need a full-time Customer Service Specialist who can promptly attend to your customer’s needs like product information, sales assistance, and/or after-sales services.
Every customer needs satisfying and empathetic customer service.
Benefits Of A Functional Customer Service
Helps you keep pace with your product queries and purchase orders
Adds personal value to your customers
Saves your money since customer retention is cheaper than customer acquisition
Saves you more time
Expands your opportunity to create happy customers
Increases customer lifetime value
Helps you improve your products and services
Contributes to your sales and marketing efforts
Increases your competitive advantage
Are You Ready To Hire A Customer Service Specialist?
Here’s a quick assessment to check your status.
I need dedicated manpower to attend to our customers’ needs - products and services information, queries and complaints, order processing, processing product returns, and etc.
I offer various products and services, so I need a Customer Service Specialist who can master and simply articulate product information.
I need a Customer Service Specialist who has knowledge and experience in Customer Relations.
I want a Customer Service Specialist who can represent our brand voice consistently via phone, email, and/or chat.
I want a Customer Service Specialist who can communicate clearly and empathize well with any type of customer and behavior.
I need to improve our CRM.
I need a Customer Service Specialist who can communicate and collaborate well with other departments/functions to solve customer’s needs.
I am launching several campaigns this year. I need a Customer Service Specialist who can also upsell our products and services.
I want to gain new clients and retain our VIPs so I need to provide excellent customer experience.
I need a Customer Service Provider at a reasonable cost.
How Can SMART VAs Help?
SMART VAs are a collective body of creative and passionate virtual professionals who can help you get the job done for your business.
If you require additional support in the form of providing your customers professional, knowledgeable, and high-quality assistance before, during, and after your product has been bought, we can perform this task via email, online chat, and person-to-person calls. And, in the exact same way you would.
Our Customer Service Specialists possess the S.M.A.R.T. Qualities of VAs you are probably looking for:
Savvy Motivated Adept Responsible Trustworthy
Our Simple Process
Schedule a consultation
Schedule a time to talk with us so we can discover your unique needs and help you get your life back.
Assessment
Let’s get to know each other. Share with us your goals to help us determine your business needs and potential.
Hiring and on-boarding
We’ll introduce the best 2 VA candidates for you to interview and let you decide which VA you want to hire. We’ll then take you through the on-boarding process to work efficiently with your VA.
On-going support
We’ll provide on-going support and monitor your VAs performance. You’ll also continue to pay SmartVAs as your service provider and we’ll make sure to compensate your VA on time.